1 Who We Are
Booked is a software platform for booking and appointment management, designed for beauty salons, spas, and similar service businesses.
The platform is operated by a company registered in the Republic of Serbia. For all legal inquiries, please contact us at: info@bookedservice.online
By using the Booked platform you confirm that you have read, understood, and accepted these Terms of Service in their entirety.
2 Acceptance of Terms
These Terms of Service govern access to and use of the Booked platform. By accessing or using the Platform, you enter into a legally binding agreement with us.
If you are using the Platform on behalf of a legal entity, you confirm that you have the authority to bind that entity to these Terms.
Minimum age: You must be at least 18 years old to register.
3 Service Description
Booked provides the following key features:
- Online appointment booking system via QR code or direct link
- Dashboard for managing your business, staff, and appointments
- Staff availability and working hours management
- Automated email notifications for clients and staff
- Google Calendar integration
- PWA application — installable without the App Store
- Statistics and calendar occupancy overview
Booked is a SaaS platform. We are not responsible for the services your business provides to end clients — we provide only the technological infrastructure for scheduling.
4 Plans & Payment
Available Plans
| Plan | Staff | Price | Billing |
|---|---|---|---|
| Solo | 1 staff member | €12 / mo | Monthly |
| Team | 2–5 staff members | €25 / mo | Monthly |
| Team+ | 6–10 staff members | €45 / mo | Monthly |
| Pro | 11+ staff members | €99 / mo | Monthly |
Payment Terms
- Payment is made in advance, monthly, by credit or debit card.
- The payment processor is Paddle.com, acting as the Merchant of Record on your behalf.
- All payments are in EUR (€). Your local bank may charge a currency conversion fee.
- An invoice is automatically sent to your registered email address after each payment.
- A failed payment results in a 7-day grace period before account suspension.
Taxes & VAT
Paddle automatically calculates and remits VAT based on your location. EU users with an active VAT number may apply the reverse-charge mechanism.
5 Cancellation & Refunds
Cancelling Your Subscription
- You may cancel your subscription at any time from your account settings, with no penalty.
- Access remains active until the end of the already paid period.
- After expiry, the account becomes inactive — data is retained for 30 days before deletion.
Refund Policy
- Refunds are not available for already paid monthly periods.
- Exceptionally, a refund is granted within 14 days of the first payment if you have not used the Platform (zero appointments, zero staff added).
- Refund requests: info@bookedservice.online — we respond within 3 business days.
We reserve the right to sanction abuse of the refund policy (multiple registrations to obtain repeated refunds) by terminating the account without the right to a refund.
6 Accounts & Security
You are responsible for:
- Keeping your password and login credentials confidential
- All activity that occurs under your account
- The accuracy of the business and staff data you enter
- Informing your staff about how to use the system
If you suspect unauthorised access, contact us immediately at: info@bookedservice.online
Staff members log in via Google OAuth 2.0. You are responsible for ensuring that the Gmail addresses you enter genuinely correspond to the individuals with whom you have an employment or contractual relationship.
7 Acceptable Use
You may not use the Platform for:
- Activities that are unlawful in the Republic of Serbia or the EU
- Entering false information about your business, services, or prices
- Attempting unauthorised access to Booked systems
- Automated data collection (scraping) without written permission
- Distributing malicious software via our infrastructure
- Misleading clients regarding services or appointments
Violations of these rules may result in immediate account termination without the right to a refund.
8 Intellectual Property
Our property: The Platform, code, design, logo, and all documentation are the exclusive property of Booked. Reproduction or modification without written consent is not permitted.
Your property: Data you enter (business, staff, appointments) remains your property. We use it solely to provide the service.
Licence: We grant you a limited, non-exclusive, non-transferable licence to use the Platform solely for your business purposes.
9 Limitation of Liability
- The Platform is provided "as is" — we strive for high availability but do not guarantee it.
- We are not liable for lost revenue or business damages resulting from temporary unavailability.
- Our total liability shall not exceed the amount you paid in the last 3 months.
- We are not responsible for the content or services your business provides to end clients.
We perform regular encrypted backups, but we recommend that you also periodically export important data from the dashboard as an additional safeguard.
10 Changes to Terms
We will notify you of material changes via:
- An email to your registered address, at least 14 days before the changes take effect
- A notification in the dashboard upon your next login
Continued use of the Platform after the new Terms take effect constitutes acceptance. If you do not agree, you may cancel your subscription without penalty within 30 days of notification.
11 Contact
- Legal inquiries: info@bookedservice.online
- Support: info@bookedservice.online
- Billing / invoices: info@bookedservice.online
Serbian law applies. Any disputes shall be resolved before the competent court in Belgrade, following a prior attempt at amicable resolution.